That's why our consultants focus on four key steps for a successful plan.
Understand
Let's understand who your customer is, what does he want, what is value for them?
Let's understand who your customer is, what does he want, what is value for them?
Connect
How to serve the client efficiently, which channels to use, which
metrics should be considered for each contact?
How to serve the client efficiently, which channels to use, which
metrics should be considered for each contact?
Anticipate
What events can we anticipate, how do we serve customers in a way
proactive, how to deal with emergencies?
What events can we anticipate, how do we serve customers in a way
proactive, how to deal with emergencies?
Surprise
You meet your customer's expectations, he keeps buying from you,
does it advertise your product/service?
You meet your customer's expectations, he keeps buying from you,
does it advertise your product/service?
